AuraRabbit Privacy Policy

Effective Date: February 07, 2025

AuraRabbit ("the Platform," "we," "our," or "us") values your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Information You Provide Directly:

  • Name, email address, phone number, and payment information when you create an account or make transactions.
  • Content and messages you upload or share on the Platform, including session recordings.
  • User-Generated Content: When users interact with the Platform, such as posting comments, uploading images, or sharing other forms of content. Users retain ownership of their content but grant AuraRabbit a license to use it for moderation, compliance, and improving platform features.

b. Information Collected Automatically:

  • Device information (e.g., IP address, browser type, operating system).
  • Usage data, including pages visited, links clicked, and time spent on the Platform.
  • Cookies and similar tracking technologies (e.g., session cookies, analytics cookies).

c. Information from Third Parties:

  • Payment processors may share transaction details to process your purchases securely.

Data Minimization Commitment

We are committed to collecting only the minimum amount of data necessary to fulfill the purposes outlined in this Privacy Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  1. To provide, operate, and improve the Platform and its features.
  2. To process payments, manage accounts, and facilitate transactions.
  3. To monitor and enforce compliance with our Terms & Conditions.
  4. To analyze user behavior and enhance the user experience.
  5. To communicate with you about updates, promotions, or account-related issues.
  6. To ensure safety and transparency during live sessions by recording interactions.
  7. To resolve disputes and investigate reported issues using session recordings.

User-Generated Content Management

Content shared by users, such as comments, uploaded media, or other interactions, is managed as follows:

  1. Usage License: By sharing content on the Platform, users grant AuraRabbit a non-exclusive, worldwide, royalty-free license to use, display, distribute, and modify the content solely for purposes such as:
    • Moderation to ensure compliance with platform guidelines.
    • Improving user engagement and platform experience.
    • Conducting analytics to enhance platform features and services.
  2. License Duration: This license remains in effect for as long as the content is available on the Platform. Users may revoke this license by requesting the removal of their content, subject to any legal or operational requirements.

AI and Automation

AuraRabbit may utilize AI tools to assist in content moderation, detect inappropriate behavior, and provide personalized recommendations, ensuring data privacy and security throughout the process. These tools are implemented with the following safeguards:

  • Privacy Guidelines: All AI tools operate within strict privacy guidelines to ensure user data is handled securely and in compliance with applicable privacy laws.
  • Data Anonymization: Wherever possible, sensitive data is anonymized or aggregated before being processed by AI systems.
  • Purpose Limitation: AI tools only process data that is strictly necessary to fulfill moderation, compliance, and personalization goals.
  • Auditing and Oversight: Regular audits of AI systems are conducted to ensure compliance with privacy standards such as GDPR and CCPA, and to identify and address potential vulnerabilities.
  • Transparency: No sensitive user data is exposed or processed by AI tools without appropriate safeguards or user consent where required.

3. Data Sharing and Disclosure

AuraRabbit does not sell your personal information. However, we may share your data in the following circumstances:

  1. a. Service Providers: We work with third-party vendors to operate and improve the Platform. Examples of data-sharing scenarios include:
    • Payment Processing: Secure processing of transactions by compliant payment providers.
    • Analytics and Tracking: Usage analysis to enhance platform performance and user experience.
    • Marketing Services: Email communication via trusted third-party providers for tailored updates and promotions.
    • Cloud Hosting: Secure data storage and management using reliable cloud services.
    • Moderation and Compliance Tools: User-generated content may be processed using automated tools or manual reviews by AuraRabbit’s moderation team to ensure adherence to platform policies, safety guidelines, and community standards.
  2. Vendor Compliance: All third-party vendors are required to comply with applicable privacy laws, including GDPR and CCPA. AuraRabbit establishes Data Processing Agreements (DPAs) with these vendors to ensure they implement appropriate technical and organizational measures to protect your data. We periodically review and audit vendor practices to maintain high standards of data protection.
  3. b. Legal Compliance: AuraRabbit may share your data as required to comply with legal obligations or respond to lawful requests, such as subpoenas, court orders, or other legal processes.
  4. c. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of AuraRabbit’s assets, your data may be transferred as part of the transaction. Users will be notified in advance via email, platform notifications, or prominent notices if their data becomes subject to a new privacy policy as a result of such a transfer.

4. Cookies and Tracking Technologies

4.1 Cookie Consent Banner

  1. When you access the Platform, a cookie consent banner will appear, allowing you to review and manage your cookie preferences.
  2. You can accept or decline specific types of cookies, such as analytics or advertising cookies.
  3. Essential cookies required for the operation of the Platform cannot be declined.

4.2 Tailored Communications and Advertising

  1. We use cookies and similar technologies to deliver tailored content and personalized advertisements based on your preferences and activity on the Platform.
  2. Email Recommendations: Personalized emails suggesting content, creators, or services based on your activity.
  3. Targeted Ads: Displaying ads relevant to your interests based on your interactions with the Platform or data from third-party advertising partners.
  4. Platform Notifications: Recommendations for trending content or new features aligned with your interests.

4.3 Impact of Opting Out of Personalized Ads

  1. If you opt out of personalized ads, you will still see advertisements, but they may be less relevant to your interests.
  2. The number of ads displayed will not decrease, but they will be based on non-specific criteria, such as general content or approximate location.

4.4 Managing Cookies

  1. You can manage your cookie preferences through your browser or device settings.
  2. Disabling cookies may limit certain functionalities of the Platform, such as personalized recommendations or seamless navigation.

4.5 How to Opt Out of Personalized Ads

  1. Opt out through browser or device settings.
  2. Alternatively, contact us at [email protected] for assistance with managing your preferences.

5. Data Security

AuraRabbit is committed to protecting your personal information through robust technical and organizational measures, including:

  1. Encryption: Sensitive financial data is encrypted both in transit and at rest.
  2. Access Control: Access to personal data is restricted to authorized personnel only.
  3. System Audits: Regular audits of our systems are conducted to identify and mitigate potential vulnerabilities.

Data Breach Notification

In the event of a data breach that compromises your personal information, AuraRabbit will take the following steps:

  1. Notification Process:
    • Affected users will be promptly notified via email, platform notifications, or prominent notices on the Platform.
    • For users covered under GDPR, notifications will be sent within 72 hours of becoming aware of the breach, unless delayed by lawful requirements.
  2. Content of Notification:
    • A description of the breach and the type of data involved.
    • Steps AuraRabbit has taken to address the breach and mitigate harm.
    • Guidance for users on protective actions, such as:
      • Updating passwords and enabling two-factor authentication (2FA).
      • Monitoring financial accounts for suspicious activity.
    • Contact information for further questions or concerns.

Examples of Breaches

Examples of breaches that may result in notifications include:

  1. Account Compromise: Unauthorized access to user accounts due to credential leaks or system vulnerabilities.
  2. Data Exposure: Unintended disclosure of personal data due to server misconfigurations.
  3. Vendor Breach: Security incidents involving third-party vendors that process user data on behalf of AuraRabbit.

Mitigation Measures

AuraRabbit will take the following steps to mitigate breaches:

  • Immediately identify the cause of the breach and secure systems to prevent further incidents.
  • Where appropriate, additional support may be offered to affected users, such as identity theft monitoring or similar services.

Reporting to Authorities

AuraRabbit will report data breaches to relevant supervisory authorities as required by applicable laws:

  • EU Residents: GDPR supervisory authorities.
  • Other Jurisdictions: Relevant data protection agencies or regulatory bodies based on user location.

6. Children’s Privacy

AuraRabbit is not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

  • If we become aware that personal data has been collected from a minor without proper consent, we will take immediate steps to delete such information from our systems.
  • Parents or guardians who believe that their child has provided us with personal data without consent may contact us at [email protected] to request its removal.

Compliance with Children’s Privacy Laws

AuraRabbit complies with applicable privacy laws, including the Children’s Online Privacy Protection Act (COPPA) in the United States.

Age Verification

We take reasonable measures to verify the age of our users during account registration to prevent minors from accessing the Platform.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • a. Access and Correction
    • Request access to your personal data or correction of inaccurate or incomplete information.
  • b. Deletion
    • Request the deletion of your personal data, subject to legal obligations.
  • c. Data Portability
    • Request a copy of your personal data in a structured, machine-readable format to transfer to another service provider.
  • d. Opt-Out of Marketing Communications
    • You may opt out of receiving marketing communications by:
      • Clicking the "unsubscribe" link in our marketing emails.
      • Adjusting your preferences in your account settings.
      • Contacting us directly at [email protected].
    • Note: Even if you opt out of marketing communications, you may still receive essential transactional emails related to your account or services.
  • Additional Rights for California Residents (CCPA)
    • California residents may exercise additional rights under the California Consumer Privacy Act (CCPA), including the right to:
      • Know what personal data we collect, use, and share.
      • Request the deletion of your personal data.
      • Opt out of the sale of personal data (note: AuraRabbit does not sell personal data).
  • Additional Rights for EU Residents (GDPR)
    • If you are located in the European Union (EU), you have specific rights under the General Data Protection Regulation (GDPR), including:
      • Right to Restrict Processing - Request that we limit the processing of your personal data in certain circumstances (e.g., if you contest the accuracy of the data).
      • Right to Withdraw Consent - If our processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of processing prior to withdrawal.
        • How to Withdraw Consent:
          • Adjust your preferences in the "Privacy Settings" section of your account.
          • Contact us at [email protected] with the subject line "Consent Withdrawal." Provide details about the specific consent you wish to withdraw.
        • Confirmation of Withdrawal:
          • We will confirm your request via email and stop processing your data for the specified purposes.
          • Please note that withdrawing consent may affect your ability to use certain features of the Platform.
      • Right to Object - Object to the processing of your personal data for direct marketing or other purposes based on legitimate interests.
      • Right to Data Portability - Request a copy of your personal data in a structured, machine-readable format for transfer to another service provider.
  • How to Exercise Your Rights
    • To exercise any of the rights described above, please contact us at [email protected].
    • We will respond to your request in accordance with applicable laws and regulations.

8. International Users

AuraRabbit is accessible worldwide, and we are committed to handling your personal data in accordance with applicable privacy laws in your region. While our practices are primarily aligned with the General Data Protection Regulation (GDPR) for EU users and the California Consumer Privacy Act (CCPA) for California residents, we strive to respect the privacy rights of all users, regardless of location.

Compliance with Regional Privacy Laws

  1. We take reasonable steps to comply with privacy regulations specific to your region, where applicable.
  2. For example, data access, correction, and deletion requests will be honored in accordance with local laws.
  3. Robust security measures are implemented to safeguard your personal data, no matter where it is stored or processed.

International Data Transfers

  1. Your personal data may be transferred to and processed in the United States or other countries where our servers or third-party service providers are located.
  2. We ensure that such transfers comply with applicable data protection laws through recognized legal mechanisms, including:
    • Standard Contractual Clauses (SCCs): Legal agreements that protect data when transferred internationally.
    • Equivalent Safeguards: Measures that ensure the security and privacy of your personal data in compliance with GDPR, CCPA, and other relevant regulations.

Commitment to Global Privacy

AuraRabbit is dedicated to upholding high standards of data protection and privacy for users worldwide. If you have questions or concerns about how your data is handled in your region, please contact us at [email protected].

9. Retention of Information

AuraRabbit retains your personal information only for as long as necessary to:

  1. Fulfill the purposes described in this Privacy Policy.
  2. Comply with legal, regulatory, or contractual obligations.
  3. Resolve disputes and enforce our Terms of Use.

Retention Periods

Account Data

Retained as long as your account remains active. Upon account deletion, data is retained for up to 30 days to allow for recovery or resolution of disputes, after which it is securely deleted.

Transaction and Financial Data

Retained for up to 7 years to comply with legal, tax, and regulatory obligations.

Content Data

Retained indefinitely to maintain platform records, unless otherwise requested or deleted by you, subject to compliance requirements.

Support Data

  1. Retained for up to 2 years following the resolution of a query or complaint for quality assurance, dispute resolution, or legal compliance purposes.
  2. Anonymized support data (containing no personally identifiable information) may be retained indefinitely for internal analytics and performance improvement.

Analytics Data

Aggregated and anonymized data may be retained indefinitely to improve platform functionality and user experience.

10. Changes to this Privacy Policy

AuraRabbit may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs.

  1. Material Changes: Material changes that significantly impact your rights or the way we handle your personal data will be communicated via email or website notifications at least 30 days before taking effect.
  2. Non-Material Changes: Non-material updates, such as clarifications or adjustments that do not affect your rights, may be posted directly on the Platform without prior notice.
  3. By continuing to use the Platform after updates take effect, you agree to the revised Privacy Policy. We encourage you to review this Privacy Policy periodically for the latest information on our privacy practices.

11. Contact Us

AuraRabbit is committed to ensuring accessibility for all users. If you require this Privacy Policy in an alternative format (e.g., large print, audio, or another language), please contact us, and we will make reasonable efforts to accommodate your request.

If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please reach out to us:

  • Email: [email protected]
  • Mailing Address:
    • AuraRabbit
    • 100 S Murphy Ave, STE #4025
    • Sunnyvale, CA 94086
    • United States

By accessing or using our services, you agree to the terms of this Privacy Policy.